When it comes to 401(k) s, service is king. Service requires a responsive, user–friendly platform that saves your staff time and that your employees find convenient and easy to use. It means one stop support, unlimited access to plan information, on-demand statements, and state-of-the-art technology. The value of service is in minimizing problems and resolving the ones that do occur rapidly. The value of service is in local support. The value of service is in regular on-site visits. Service is anticipating needs and responding before problems occur.
At WealthHarbor, service is built on the attitude that we work for you. That attitude is demonstrated in our investment-neutral fund selection process, our fully disclosed fee structure, and our state-of-the-art record-keeping platform. Our commitment to service never stops and we invite you to enjoy the experience of working with a partner dedicated to you.
WealthHarbor Select 401(k) Service Standards:
- Phone calls and E-mails Returned within 24 hours
- Participant Statements On Demand, quarterly statements mailed within 15 business days of quarter end
- Plan Summary Reports On Demand, annual statements mailed within 15 business days of year end
- Contribution and Loan Repayments Invested within 48 hours of receipt of the accurate payroll file and funding
- Fund Exchanges Administered the same day if requested by 4:00 PM EST
- Loan Checks Mailed to participants within 3 business days of administrative approval
- Distribution Checks Mailed within 3 business days of administrative approval
Our record-keeping partner delivers secure, highly flexible, technologically superior, and cost effective services designed to save you time. Your participants will enjoy user-friendly, fully accessible account information, daily valuation, daily account management capabilities, and on-demand customized statements that can be requested for any time period they desire. In addition to the local and online service assistance a call center is available for in-person assistance.
Employers can directly access census information, contribution processing, plan reports, and plan activity. A message center instantly delivers your communications to all plan participants.
Employees can change investment allocations and directly access online enrollment, plan investments, loans & distribution requests, an education center, and account statements.
Locally, our professional staff is available for enrollment meetings, investor education, Investment Committee meetings, annual reviews, and fiduciary management assistance.